There was very poor coordination and communication between the best by discord and the online best buy order processing department. I almost blew a fuse trying to get those 2 organizations to talk to each other to realize that they had already approved my purchase on my visa card and that there was a pending charge being held on the card. The online people either did not or could not see. I almost lost the benefit of a black Friday significant discount, while these 2 parts of the best buy purchasing system were unable to understand or talk to each other. The product is great, the price was fine, but the customer service I encountered online and also when I went into the local store to try to resolve the snafu really sucked...
Never buy anything without online price matching. It is always expensive. Each time when I need to buy something from best buy, I go there, find the item and search it online. Find a cheaper place selling the same item in a cheaper price and then get your price matched. Do not overpay crazy amounts.
Walked in was approached by somebody and computers as we were walking towards the back to see TVs. Found the TV we liked didn't see any on the Shelf near that display. At first he said he didn't have any looked up on the computer to see there was but it was way up on the top shelf of another unit. When I got my receipt it included 30 days of Roku. I asked him to remove that because it always becomes a hassle trying to cancel something after 30 days. Keep an eye on your receipt when purchasing here. He also tried to get me to get a Best Buy credit card stating I get a 10% rebate on all future purchases. Don't need another credit card
Don't ever call and complain to Best Buy - no matter what store - instead go through thge manufacture if it is under warranty. I had a few issues and now my account is marked, "The greatest story ever told". Yes they resolved the issue after 2 months of waiting, but I don't like being labeled a complainer when I was sold a defective product dead on delivery.
Good service, but not pushy. There selection of tech devices is great. They will price match with many online retailers too, so you can get your product now and take it home. I am a big Amazon user as well, but the Best Buy rewards program makes it a better deal to buy local.
Best Buy is a US Electronics Store based in Meridian Charter Township, Michigan. Best Buy is located at 2020 W Grand River Ave, Okemos, MI 48864, USA.
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