Good selection and sale prices
This is more of a review of Kay Jewelers as a whole as the ladies in the mall were actually very nice and friendly to me. Anyways, brought my necklace in to have the chain repaired, waited 10 days to have it fixed (something that has taken 2 hours at other jewelers in the past), got it back, put it on, and the chain broke again in the exact same spot.
My experience was terrible. I talked to two different people two different times and they are so unprofessional. I turned in my ring to have it sized, went back a week later to check on it, and they didn't even write what size I needed down. The lady just kept telling me "you're just stressed hunny" or "if it's too small just put lotion on your hands to slide it on" I would go to the one in east town-much better.
the worst customer service ever.. they do nothing for customers .. i had my truck broken into and i had my watch stolen & they will do nothing.. my warranty doesn't cover it lol what a joke
I don't live near a Kays and was visiting so now I can't do anything about it. Called corporate asked what they were going to do about their mistake and they told me I would have to bring it back in for a repair again....UMMM I ALREADY DID THAT AND YOU DID A TERRIBLE JOB! Wouldn't buy jewelry at Kays again.
I have shopped at the Davenport Kay’s and all the ladies there are awesome.
Kay Jewelers is a US Jewelry Store based in Meridian Charter Township, Michigan. Kay Jewelers is located at 1982 W Grand River Ave Suite 343, Okemos, MI 48864, USA.
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